Job Description

Spa DirectorThe Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. This includes overseeing day-to-day operations, team leadership, guest satisfaction, service standards, budgeting, marketing, and business development. The Spa Director ensures a high-quality experience for guests while maintaining a motivated, professional, and service-focused team.Leadership & Operations:• Manage all aspects of spa operations including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards.• Lead, hire, train, and develop a team of therapists, front desk staff, and spa attendants.• Ensure all services meet or exceed industry standards and client expectations.• Maintain inventory of products, supplies, and equipment; manage purchasing and vendor relationships.• Ensure compliance with all health, safety, and hygiene regulations.• Ensure we are in compliance of all permits/licensing of location• Ensure your massage therapists licenses are up-to-dateFinancial Management:• Develop and manage the annual spa budget including revenue targets, expense control, and profitability.• Monitor daily, weekly, and monthly financial performance; take corrective action as needed to meet goals.• Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives.Guest Experience & Service Standards:• Uphold and elevate the guest experience through service excellence, consistency, and personalized offerings.• Handle guest feedback and resolve issues in a timely, professional manner.• Oversee guest satisfaction metrics and implement service improvement plans as needed.Strategic Planning & Marketing:• Develop and implement marketing campaigns, seasonal promotions, and special events to drive business.• Collaborate with hotel/resort marketing teams (if applicable) to align branding and increase visibility.• Identify trends and new opportunities in spa and wellness services.Qualifications:Education & Experience:• Bachelor's degree in Hospitality, Business, or related field preferred.• 5+ years of progressive leadership experience in spa, wellness, or hospitality operations.• Proven track record of leading high-performing teams and delivering strong financial results.Skills & Competencies:• Strong leadership, coaching, and team development skills.• Exceptional customer service and interpersonal skills.• Financial acumen, with experience managing budgets and P&L.• Proficiency in spa booking and POS systems (e.g., Mindbody, Booker, SpaSoft).• Knowledge of spa modalities, wellness trends, and retail merchandising.Physical Requirements:• Ability to stand for extended periods.• Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.• Must be able to lift up to 25 pounds.Work Environment:• Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting.• Require evening, weekend, and holiday hours depending on client scheduling.Source: HHM Hotels

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